Latest News

2 min read

Kampala International School Uganda (KISU) students are still celebrating the 100% pass rate in 2021 for the prestigious Bilingual Diploma exams. According to the statement...

2 min read

All the latest transfer news and rumours, surrounding the futures of Kylian Mbappe, Paul Pogba, Manuel Locatelli, Simy Nwankwo, James Ward-Prowse, Jarrod Bowen, Denzel Dumfries...

ben white to arsenal
2 min read

English premier league team Arsenal have confirmed the signing of England defender Ben White in a £50m transfer from Brighton. The 23-year-old defender, who has...

2 min read

President Museveni has relaxed on the lockdown the lockdown measures with boda bodas, arcades allowed to operate. According to reports, the president was advised to...

Tokyo Olympics 2020
10 min read

With 10 days remaining to the end of the Tokyo 2020 Olympics, here are the highlights for the big stars and key events. Saturday, 31...

3 min read

The Commercial High Court land Division has Friday thrown out an appeal case in which the owner of Lumumba Avenue based Simbamannyo building and Afrique...

1 min read

Uganda’s celebrated long-distance runners Joshua Cheptegei and Jacob Kiplimo won Silver and Bronze respectively at the 2021 Olympics on Friday afternoon. Cheptegei who came into...

2 min read

Uganda National Examinations Board(UNEB) has said that a total of 18,415 candidates failed the 2020 UCE exams from the results were released on Friday afternoon....

2 min read

The Uganda National Examinations Board has Friday afternoon released the 2020 Uganda Certificate of Education (UCE) results. The ceremony held at State House Nakasero is...

2 min read

The government has earmarked Shs 200 billion annually over the next five years to roll out the free Electricity Connection Policy (ECP), the minister in...

July 31, 2021

ERA Puts UMEME On Tenterhooks Over Unauthorized Yaka Deductions From Customers

Electricity Regulatory Authority Reduces Power Tariffs


The Electricity Regulatory Authority-ERA has directed Umeme to stop unauthorized Yaka deductions following complaints from a section of members of the public after getting fewer Yaka units than what they pay for.

In a statement released by Julius Wandera, the Director of Communication at ERA, he says investigations into the matter have kicked off and proper action will be taken.

“The Electricity Regulatory Authority has received complaints from electricity customers about unexpected deductions from prepaid (Yaka) vended amounts in March and April 2021 by Umeme Limited,” reads part of the letter.

“This uncommunicated action has left consumers with less energy unit compared to what is expected based on the approved tariff structure.”

“By adjusting monthly lifeline units and imposing fixed recoverable amounts on consumers, Umeme Limited is implementing tariff structure different from that approved by the regulator and is in violation of the Electricity Act 1999,” the statement further reads.

“Umeme Limited has been directed to IMMEDIATELY STOP this action as ERA conducts investigations into the matter.”

However, Peter Kaujju, the Umeme spokesperson said the deductions are from an error in December when some customers received more than what they had paid for, adding that the deductions were meant to correct the error.

Read Also:

Job Alert: URA Announces Over 376 Juicy Jobs

Covid-19 Doesn’t Spare Any One- Prime Minister Rugunda Declines To Lift Curfew For Moslems

Spice Diana’s New Revelation Silences Haters On Her Relationship With Diamond Platnumz

Celebrity Couple Kim Kardashian& Kanye West Agree To Joint Custody As Their Seven Years Marriage Comes To An End

“In December 2020, some customers received more units (excess credit) than they paid for. In light of the above, the excess credit was recovered during the March/April 2021 transactions,” Kaujju said.

He added that the excess credit for those Customers who have not yet purchased tokens, will be recovered from their next transactions and all the affected customers will be/have been notified by SMS.