Have you experienced an issue with your media cannot be viewed from WhatsApp anymore. Read below to discover how to restore them.
Please, back up your chat history: if you will experience this issue, you can easily get back your media restoring from the backup.
If the user tries to open a media, WhatsApp says it’s not available, but the user can still view it from the phone gallery.
If you don’t see your media on WhatsApp, you can follow this guide to get them back:
- Kill WhatsApp.
- Open the file manager and go to this path: /user/WhatsApp/media.
- Move the content of the media folder from the previous path to the new path: /user/Android/Media/com.whatsapp/WhatsApp/Media. Be sure to move the content of the folder, you don’t have to move and override the folder.
Note that this process might take a while, so you can consider to follow this guide overnight if you’ve a large chat history. When it’s done, you can open WhatsApp and you should see your media again.
If you aren’t experiencing this issue, be sure to back up your chat history, so your media are safe. This process might be automatic in a future update, but you can do it now if you don’t want to wait.